Delivery times often depend on the provider or delivery service used. Typically, delivery times vary from a few days to a few weeks, depending on your geographic location and the delivery method chosen.

Once your order has been shipped, you will receive a tracking number via email or SMS. You can then use this number to track the status of your delivery in real time.

The delivery service contacts the customer before each delivery to agree on a day and time of delivery. If despite everything the customer is not at home to receive the order, the package will either be left at the nearest relay point or the customer will be contacted again to reschedule a delivery.

If your order arrives damaged, it is important to make a detailed reservation (specifying exactly what is damaged) upon receipt of the package in the presence of the delivery person. Then, we invite you to contact customer service to agree on a potential refund or replacement of the product.

Yes, when placing an order, it is possible to enter a billing address that is different from the shipping address. During the order process, you will have the option to add a separate shipping address.

Shipping costs vary depending on several factors, such as the weight of the package, the distance to be covered, and the chosen delivery method (standard, express, etc.). Shipping costs are free for any order over €150 including tax for mainland France.

It is possible to modify or cancel an order if it is not in shipped status. To make a modification or cancellation of an order, we invite you to quickly contact our customer service.

Yes, we offer international shipping within Europe. However, shipping times and costs can vary significantly depending on the destination country. Be sure to check the shipping details before finalizing your international order.

If your order is taking longer than expected to arrive, it is recommended that you contact customer service for information on the status of your delivery. Sometimes delays may occur due to logistical issues or unforeseen weather conditions.

We generally accept multiple payment methods including credit cards (Visa, MasterCard), debit cards, bank transfers, e-wallets (PayPal).

Yes, we take payment security very seriously. All card transactions are processed via secure data encryption systems that meet the highest industry security standards. Additionally, we do not store your card details after the transaction.

The ability to pay in installments often depends on the provider and the payment options available. Some providers offer financing or installment payment solutions, while others may require full payment at the time of purchase. Please check the available payment options during the ordering process.

After you have made your payment, you will usually receive an order confirmation via email or SMS. This confirmation will indicate whether your payment has been accepted and whether your order has been processed successfully. If you do not receive a confirmation, please contact our customer service for assistance.

We only accept payments in Euros (€).

Bank transfer payment processing times may vary by bank and country. Typically, bank transfer payments can take anywhere from a few hours to a few business days to process (approximately 2-3 days after the transfer is validated). We recommend checking with your bank for specific information on transfer processing times.

It is not possible to pay cash upon delivery.

Our return policy varies depending on the product and circumstances. Generally, we accept returns within a specified time period after the order is received. Please check our return policy page or contact our customer service for more information specific to your order.

You have the legal withdrawal period of 14 working days from the date of receipt of the order.

To initiate a return, please contact our customer service in writing (email, regular mail or fax) within 14 business days of the date of receipt. You will need to provide information about your order, such as the order number and the reason for the return.

Return shipping costs are the responsibility of Rise Up when it is a product error or the product ordered is defective. Please check our return policy for more details.

It is recommended to return the product in its original packaging, if available. Make sure the product is properly packaged and protected to avoid damage during transport. If the original packaging is not available, use appropriate and secure packaging.

Once we receive and inspect your return, we will process your refund as soon as possible. The time it takes for you to receive your refund may vary depending on your payment method and bank policies. We will notify you once your refund has been processed.

Yes, in some cases we offer exchanges for returned products. Please contact our customer service to discuss the exchange options available for your specific order.

We can accept returns for opened or used products, subject to certain conditions. However, restrictions may apply depending on the type of product and the reason for return. Please review our return policy or contact our customer service for more information.

The advantages of personal electric scooters include their ease of use, low operating costs compared to motorized vehicles, reduced environmental impact, compactness and adaptability to urban commutes.

Electric scooters offer ease of use and their size allows them to go anywhere without having to make a great physical effort.
They are environmentally friendly because they run on electricity, thus reducing greenhouse gas emissions.
They are often foldable and lightweight, making them convenient to transport and store.

The autonomy varies according to the model, the battery capacity, the type of road used, the weather (if there is a lot of wind for example) or even the morphology of the user. In general, an electric scooter can travel between 15 and 50 kilometers on a single charge.

Charging time also depends on the capacity of the battery and the charger. As a general rule, it takes between 3 and 8 hours to fully charge an electric scooter. For larger batteries, it takes at least 10 hours.

The maximum speed allowed on public roads in France is 25 km/h.

Regulations vary by country and municipality. In many places, electric scooters are allowed on bike paths, but they may be prohibited on some roads. It is important to research local laws before riding an electric scooter.

Battery life

Maximum speed

The quality of construction and materials

The size and weight of the scooter

Additional features such as front and rear lights, braking, etc.

The price varies considerably depending on the brand, model and features. Electric scooters can be found from a few hundred euros to several thousand euros for high-end models.

The lifespan depends on many factors, including build quality, frequency of use, and maintenance. In general, a good electric scooter can last for several years with proper maintenance.

• A helmet (preferably full face)
• Knee pads and elbow pads
• Gloves
• Reflective clothing, especially if you plan to ride at night.

• Clean the scooter regularly with a cloth to remove dirt and debris.
• Check and tighten screws and bolts if necessary.
• Keep the battery charged to prevent it from completely discharging.
• Have your brakes and tires checked regularly by a professional.

In many countries, it is not mandatory to take out specific insurance for personal electric scooters. However, it is recommended to check local regulations and take out liability insurance or specific insurance if necessary to protect yourself in the event of an accident or property damage.

In this case, insurance has become compulsory in France.

Yes, electric scooters have been allowed to circulate on public roads in France since September 2019.

Yes, the use of electric scooters is reserved for people over 14 years old.

The maximum speed allowed for an electric scooter in France is 25 km/h on lanes reserved for vehicles.

Wearing a helmet is not mandatory for electric scooter users in France, but it is strongly recommended.

Electric scooters cannot be used on sidewalks, it is best to use them on cycle paths or vehicle lanes when possible.

Yes, insurance is mandatory for electric scooters in France.

Yes, electric scooters can be driven on the road in France, but they must comply with vehicle traffic regulations and use vehicle lanes or cycle paths where possible.

No, it is forbidden to carry a passenger on an electric scooter in France. Only the main user is allowed to use the scooter.

Yes, the use of electric scooters is prohibited on motorways, expressways, as well as in pedestrian areas where vehicle traffic is prohibited.